It’s no secret that Meta uses Strive to enforce their content moderation policies. Despite helping one of the world’s most valuable companies, these workers often complain that their jobs involve low-paying and anxiety-inducing work. Some also now say they are treated worse than other workers.
according to , Genpact, Meta subcontractor, previously charged contribute to poor working conditions, as of April 2021, requires the Spanish-language moderators in the Richardson, Texas office to report on in-person work. The workers had to put their health at risk to fight the delta and omicron coronavirus variants, while their English-speaking counterparts were allowed to cycle through the office on three-month rotations.
News of the Genpact situation comes after workers at another Meta subcontractor, Accenture, successfully protested forcing the company It has brought hundreds of Facebook moderators back to work on January 24th.
contractor to talk to BuzzFeed News Alleging that Genpact also held them to unreasonable standards. They said they expected to make a modest decision in about a minute while maintaining an 85 percent accuracy rate.Complicating everything is the fact that Meta is reportedly not disseminating guidance on how to apply Facebook community standard Using languages other than English puts these workers in a situation where they are forced to translate the guideline before applying it.
There is also the scale of the problem that the team has to solve. Genpact’s Spanish-language moderation team is named after Mexico, but in addition to moderating content posted by people living in North American countries, they also oversee Facebook and Instagram posts for Spanish-speaking users in most Latin American countries.In Mexico alone, Facebook has more than . In comparison, the Genpact Mexico marketing team consists of about 50 people.
“We use a combination of technology and people to block content that violates our rules from entering our platform, and while artificial intelligence has made progress in this area, people are a critical part of our security efforts,” a Meta spokesperson told Engadget. “We know that These jobs can be difficult, which is why we work closely with our partners to continually assess how best to support these teams.”
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