Human rights group asks Zoom to drop its emotion-tracking AI in open letter

Digital rights nonprofits fight for the future, 27 human rights groups have wrote an open letter arrive soaring, asking the company not to continue exploring the use of artificial intelligence that can analyze sentiment in its video conferencing platform.These groups are writing this letter in response to protocol According to the report, Zoom is actively researching how to incorporate emotional AI into its products in the future. It’s part of a larger study looking at how companies are starting to use artificial intelligence to detect the emotional state of prospects during sales calls.

The pandemic has made video conferencing more common around the world. However, salespeople find it difficult to gauge prospect receptivity to their products and services because they can’t read their body language through a screen.As a result, companies have started using technology that can analyze people’s emotions during calls, and protocol Indicates that Zoom plans to offer the same service.

Fighting for the future, other human rights groups hope their calls will force Zoom to abandon its plans. They called the technology “discriminatory, manipulative, potentially dangerous, and based on the assumption that everyone uses the same facial expressions, speech patterns and body language.”

The groups also point out that the technology is inherently biased and racist, like facial recognition. By integrating this feature, they say, Zoom will discriminate against certain races and people with disabilities. Also, it can be used to punish students or workers if they display the wrong emotions. In 2021, a project Research led by University of Cambridge professor Alexa Hagerty has shown the limitations of emotion-recognition AIs and how easy it is to fool them. previous learning It was also shown that emotion recognition programs failed racial bias tests and had difficulty reading black faces.

the group ended letter Mentioned Zoom’s decision to cancel the rollout of face tracking, saying it was another opportunity to do the right thing for users. They are now asking Zoom to commit to not implementing emotional AI in its products until May 20, 2022.

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