From angry Adele fans to broken robot vacuum cleaners: AWS blackout spreads to the United States

It starts on Tuesday morning. The robot vacuum cleaner stopped sucking, the WiFi camera stopped watching, and eager daters could not “swipe to the right” on their smartphone app.

Outage time Amazon Web ServicesAmazon’s cloud branch has rippled through the online economy, crippling services used by millions of people.

The most upset is the fans of British singer Adele, who have been hoping to snap up the first ticket for her upcoming Las Vegas location.

“Due to the outage of Amazon Web Services (AWS) affecting global companies,” Ticketmaster explain, “All Adele Verified Fan Presales scheduled for today have been moved to tomorrow.”

The outage once again highlights the degree to which many of the Internet’s most popular services rely on Cloud computing infrastructure It is handled by a very small number of large companies.

According to Gartner, 80% of the cloud market is handled by only five companies. Amazon has 41% of the cloud computing market share, which is the largest.

“They had some very big outages,” said Servaas Verbiest of Sungard Availability Services, which provides “disaster recovery” for multiple cloud platforms. “What makes AWS more exposed is the huge amount of business they have.”

within Amazon On Tuesday, the unthinkable happened: the grounded delivery driver could not load the package and deliver it to the customer’s door, just as the Christmas peak season really began.

Drivers from multiple facilities across the country were sent home with pay. With nothing to do, many of them log on to social media to enjoy the lasting moment-some people are afraid of any workload that may be waiting once the system is back up and running.

Amazon did not comment on the interruption of its delivery.

Amazon said in a message posted to the AWS status page that “multiple network device damage” in one of its server regions-US-EAST-1-was the “root cause” of the interruption, and the page monitors its operating status. A global network of interconnected computers.

Website business insider Reference to internal memo Describes the large amount of traffic from “unknown sources” in detail. AWS declined to comment.

The company publicly recorded the first problem at 9:37 AM Pacific Time on Tuesday, although users of the affected service had complained about the problem before. By 3 pm Pacific time, AWS said it had been able to resume service most of the time.

The first few sites affected appear to have been able to reroute traffic to alternative servers. Verbiest added that whether an outage like this will cause more lasting problems for the company depends on the degree to which executives prioritize diversifying their cloud computing providers.

“If you have embraced this ecosystem and everything in AWS is the cloud, then you are in a position to wait,” he said.

Although the high-profile interruption may be a boon to competitors such as Google and Microsoft, Verbiest emphasized that the barriers to switching are high.

“It’s hard to say that an outage will affect people using one or the other cloud platform, because every cloud provider will have outages. It’s just about how long they are and how to resolve them when they occur?”

In November 2020, the US-EAST-1 region was also at the heart of another major outage of AWS, affecting many websites affected by the latest issues.In this case, the failure of an Amazon system called Kinesis is It is said to be the culprit.

This time, according to, it uses various sources to discover when websites and services are difficult or impossible to load. The companies affected include McDonald’s, PayPal-owned payment service Venmo, delivery service DoorDash, and video conferencing platform Zoom.

The disruption of Amazon Prime Video and Amazon Music seems to benefit Netflix and Spotify. However, these two competitors also used AWS and were similarly affected.

IRobot, the creator of the autonomous Roomba vacuum cleaner, apologized to users who were unable to log in to the device app, which made it difficult to start cleaning.

An obvious Roomba owner joked on Twitter: “If she doesn’t wipe the hallway clean before she goes home, my wife will kill me.”

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